As a business owner, you get this from your team now and again. Sometimes it’s expected; sometimes it’s out of the blue. Frankly, it’s annoying.
One of the things you must consider when anyone leaves, is how to make sure your business’s data is fully protected.
Of course, you should take this case by case. But there will usually be some instances where you wouldn’t trust someone not to try and take some company data when they leave.
For this reason, it’s vital to have a plan of action which includes:
Removing their access to email
Disabling access to all their apps and software
Taking a backup of all data and archiving it
Only giving your people access to the files they need to use in the first place
Removing access to cloud-based apps on their personal devices
Disabling any company owned devices
We’re always here to help and give advice. Would you like us to review the plan for when someone leaves your business?
Is that something your customers or prospects hear regularly from your team?
If it is, then it’s likely that you’re missing out on sales and risking losing current customers, too.
As a customer, it’s frustrating to need to speak to someone and to be kept on hold or go to voicemail.
So, you should consider how your business deals with missed calls. And what you can do to ensure that it’s rare that a call goes unanswered.
The right phone system is a good place to start.
Many VoIP systems can now make calls come in on both the office phone and a mobile phone. So if you’re out of the office you can still take your calls as usual.
These systems also allow you to set up a voicemail to email notification, so that you are instantly alerted if you have a voicemail.
And an audio recording of the message is sent to you too. This is another great solution for the times when you’re out of the office.
You could also consider setting up a call back request, for those times where you have several calls waiting, and you’d rather your customer didn’t have to stay on hold.
Finally, it’s inevitable that you will miss calls from time to time. And if you’d rather not hire more staff just for this purpose, you could consider an external call handling service.
They can receive your overflow calls, take a detailed message, and arrange a callback from a member of your team.
If you’re looking for help with a phone system that can help reduce missed calls and maximise sales, we’re here for you.
Sure, you’ve got the latest security software. And you’re using a password manager and multi factor authentication.
But there’s one element of risk I bet you haven’t considered…
… your team.
You’ve heard the saying that your business is only as strong as its weakest link, right?
Fact is, in most businesses it’s the people who are most likely to let hackers in. Just by accidentally clicking a link in a bad email.
One of the biggest secrets to truly protecting your business is training your staff in cyber security. It’s actually good fun, good for bonding a team, and an incredibly good investment.
We’ve written a brand new guide to tell you all about cyber security training.
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