Sorry we missed your call…

Sorry we missed your call…

Is that something your customers or prospects hear regularly from your team?  

If it is, then it’s likely that you’re missing out on sales and risking losing current customers, too.

As a customer, it’s frustrating to need to speak to someone and to be kept on hold or go to voicemail.

So, you should consider how your business deals with missed calls. And what you can do to ensure that it’s rare that a call goes unanswered.

The right phone system is a good place to start.

Many VoIP systems can now make calls come in on both the office phone and a mobile phone. So if you’re out of the office you can still take your calls as usual.

These systems also allow you to set up a voicemail to email notification, so that you are instantly alerted if you have a voicemail. 

And an audio recording of the message is sent to you too. This is another great solution for the times when you’re out of the office.

You could also consider setting up a call back request, for those times where you have several calls waiting, and you’d rather your customer didn’t have to stay on hold.  

Finally, it’s inevitable that you will miss calls from time to time. And if you’d rather not hire more staff just for this purpose, you could consider an external call handling service.  

They can receive your overflow calls, take a detailed message, and arrange a callback from a member of your team. 

If you’re looking for help with a phone system that can help reduce missed calls and maximise sales, we’re here for you.

 Call us on 01732 617744 or drop us a line at [email protected].

This is a list you need to know about

This is a list you need to know about

I like a good top list. Top TV shows, celebs, latest gadgets, etc…

And there’s a new list that you’re going to want to know about. It’s the top scams relating to the current situation.

I know; it’s not the light relief I usually like in a list either.

But it’s vital that you and your people are aware of these scams right now.

So my team and I have created a short video to make it easier for you.

Watch our short video now

 

I’m letting you in on a secret

I’m letting you in on a secret

How safe is your business data, really?

Sure, you’ve got the latest security software. And you’re using a password manager and multi factor authentication.

But there’s one element of risk I bet you haven’t considered…

… your team.

You’ve heard the saying that your business is only as strong as its weakest link, right?

Fact is, in most businesses it’s the people who are most likely to let hackers in. Just by accidentally clicking a link in a bad email.

One of the biggest secrets to truly protecting your business is training your staff in cyber security. It’s actually good fun, good for bonding a team, and an incredibly good investment.

We’ve written a brand new guide to tell you all about cyber security training.

Download your copy right now

WFH? There’s an app for that

WFH? There’s an app for that

Did having your team working from home open your eyes to a new way of life?

OK, it probably did for most of us.

Eating, sleeping, working and relaxing all in the same place was a little overwhelming at times. But for some of us, it worked just fine.

Some people really enjoyed working from home and the benefits it brought.

  • No more painful commute
  • No more distraction when you really didn’t need it
  • No more wasting money on over-priced coffee each day

If that’s the case, it stands to reason you’ve probably allowed some of your people to work from home on a more permanent basis.

But if you have, have you also factored in keeping in touch remotely?

You’re probably sick to death of Zoom by now. But it’s important to keep face-to-face communication going when someone works remotely.

It helps your team to feel connected, motivates employees, and helps them to not feel overlooked for projects, promotion and on other occasions.

We’d also highly recommend Microsoft Teams for making keeping in touch easy, making project work simple, and documents accessible.

If you’d like more information on the right apps to keep your team a team when they’re not all working together, get in touch.

Call us on 01732 617744 or drop us a line at [email protected] to arrange a Zoom/Teams meeting,

There’s a new kid in town…

There’s a new kid in town…

You’ve heard of phishing I’m sure, where a criminal sends an email pretending to be someone else, to try and get info out of you.

But have you heard about the new kid in town?

Smishing.

Yep. It sounds… like nonsense really. But trust me when I say you want to avoid it.

It’s SMS phishing. So basically, a text message that’s a phishing scam.

It works in the same way as a phishing email. You get a message, click the link and BANG, you’ve given someone access to data that you needed to keep private.

And just like the emails, many of these texts are convincing. You need to have your wits about you and know how to spot the signs of a dodgy text.

First, does it look genuine? Are there spelling errors? Is the grammar poor? Has it come from a random number or is it a sender you recognize?

Often a scammer will make little mistakes that really give the game away. But not always.

Also beware of messages from your bank, or PayPal for example, that don’t address you by name. When was the last time you were addressed by your bank as ‘Customer’?

Is the message warning you of a risk to your account? Closure or perhaps suspicious activity?

They’re looking to panic you into clicking the link and entering your details so that they can access your real account.

If you’re unsure whether to take action, either call the company in question, or go to the usual log in page and check for yourself. Don’t click on any links in the text, and don’t call any numbers from the text. Use the real, secured website to stay safe.

Forward the text to 7726. This is how you report a spam text to Ofcom. You should receive an automated message in return with a link for further advice if you need it.

Finally, don’t respond to the text. It might seem funny to try and call the scammer out, but it just means that you’ll be targeted again and again because they can see that your number is active. Ignore and delete. And block the number for good measure.

One last point: don’t forget to tell your team! Just because you know what to look for, it doesn’t mean one of them won’t fall for a scam and put your business’s data at risk.

Any time you want to arrange data security awareness training for your team, we can help. Just call us on 01732 617744 or drop us a line at [email protected].