One question we get asked a lot, is ‘Can I divert my phone? It seems like quite a simple thing, doesn’t it? Just redirecting a phone so you can take calls on your mobile. Like lots of things in the world of IT though, it’s a bit more complex than it seems and the answer depends on several factors. Here are some of the reasons we might say yes or no.

You’ll need an onsite visit

Quite often, business phone systems take the form of a big box on the wall which is very much tied to the business premises with handsets owned by companies like Toshiba, Panasonic or BT.

It works by BT phone lines being directed into the box, and then routed from there to the desks that require them. It’s all very static, and often not connected to the network which is what requires an onsite visit rendering it impossible for us to simply divert your phones remotely.

Ageing phone systems

Time flies, doesn’t it? How easy the years pass. One day you’re getting a brand new phone system installed, and then before you know it, it’s decades old and no-one remembers how to use it! #

We said that a bit flippantly, but seriously, it happens quite often. Someone asks us if they can divert business calls to their mobile, and it turns out that the phone system is so old, there’s no one left working there who can remember how to manage it, and we’re simply unable to programme it for you. This has been a really regular occurrence starting with the first lockdown and people wanting to work from home!

Often these two obstacles mean that the only option is to divert everything at a BT level, but this means diverting absolutely everything, and quite often it’s only the calls for one department needing to be redirected to the mobile of a department head, or a similar request.

Sometimes we’re able to say yes!

We love those times. In fact, sometimes we’re not only able to say yes, we’re able to avoid the need for diverting entirely.

With a cloud-based phone system, you can use a handset or a mobile app in order to connect to your phone network from anywhere that there’s an internet connection. You can read more about why this is so great by reading our article on the technology here.

If you don’t have a good internet connection for some reason, then it only takes minutes to divert calls from your work phone to another number, or we can even direct it to a specific voicemail. Cloud-based phone systems are a known-entity, they’re kept up to date, and we’re on top of our knowledge, skills, and training. Want to divert customer service calls and support calls to separate numbers? Easy peasy!

If you’d like to know more about the possibilities cloud-based phone systems offer, give us a call on 01732 617788 or drop us an email to [email protected]. Don’t let something as simple as a phone, tie you down!