We’ve all experienced that situation phoning a company as a customer and either being put on hold, or reaching voicemail. It’s a frustration for customers, and a very real concern for businesses – particularly those who are currently in a stage of growth without quite enough resource to answer all of the calls they’re receiving.
The frustration for your customers can be lessened if you think about their experience when they call you.
Reduce the number of missed calls in the first place
With a VoIP phone system, you can easily have it set up so that multiple phones ring at the same time. That way if the main person answering the phones is busy, someone else can pick it up if they need to. Even if they’re taking a name and number for the relevant person to give them a call back, it does a lot for keeping customers happy.
Sometimes voicemail is inevitable
With all the best will in the world, sometimes people will still need to leave you messages. With a VoIP phone system, you can set up voicemail to email. This means that when someone leaves a voicemail, you instantly get a notification to your email, as well as a recording of the message. This makes it much easier to go through your voicemails and deal with their contents methodically, making sure nothing gets missed.
If you’ve been thinking about updating your phone system to help reduce the number of missed calls and reduce customer frustrations, give us a call on 01732 617788 or drop us an email to [email protected]. We can chat about what you need, and how you might get the best out of it for your business. Got a jam-packed schedule? Book an appointment to chat with Jon Cross here. We’re all about excellent communication!