This one thing makes video calls better

This one thing makes video calls better

Good lighting. 

It’s the thing that makes the biggest difference to the picture quality of your video calls. 

And it’s so simple to fix.  

We’ve done a quick video to show you. And just to deliver extra value, we’ve popped in three other easy ways to improve your video calls. 

Watch this new video now 

 

No more “but, my computer…”

No more “but, my computer…”

All business owners and managers hate it when their staff’s productivity goes down.

Bad IT is often used as an excuse to start talking and stop working! So now’s the time to make sure it can’t have a negative effect in 2021.

(it’s going to be a challenging enough year as it is)

You and your team could be more productive, more motivated –and ultimately make more money –with some changes to your technology strategy.

I’ve created a new, free guide to show you the 5 key things you must include in your IT strategy (number 3’s the one your staff will be delighted to help you with.

Download your free copy here

And remember, as your IT partners, my team and I are here to help you pull together your IT strategy. We should always have a rolling technology roadmap for your business.

Microsoft Teams deserves a second chance

Microsoft Teams deserves a second chance

If you’ve tried Teams before for video calling but found it wasn’t for you, it might be time to give it another chance.

You see, Microsoft has been busy rolling out some impressive updates.

They’ll make your video meetings more productive, smoother, and easier than ever before.

We’re impressed. So we’ve created a short video to show you these changes and how your business can benefit from them.

Watch our short video now

 

Sorry we missed your call…

Sorry we missed your call…

Is that something your customers or prospects hear regularly from your team?  

If it is, then it’s likely that you’re missing out on sales and risking losing current customers, too.

As a customer, it’s frustrating to need to speak to someone and to be kept on hold or go to voicemail.

So, you should consider how your business deals with missed calls. And what you can do to ensure that it’s rare that a call goes unanswered.

The right phone system is a good place to start.

Many VoIP systems can now make calls come in on both the office phone and a mobile phone. So if you’re out of the office you can still take your calls as usual.

These systems also allow you to set up a voicemail to email notification, so that you are instantly alerted if you have a voicemail. 

And an audio recording of the message is sent to you too. This is another great solution for the times when you’re out of the office.

You could also consider setting up a call back request, for those times where you have several calls waiting, and you’d rather your customer didn’t have to stay on hold.  

Finally, it’s inevitable that you will miss calls from time to time. And if you’d rather not hire more staff just for this purpose, you could consider an external call handling service.  

They can receive your overflow calls, take a detailed message, and arrange a callback from a member of your team. 

If you’re looking for help with a phone system that can help reduce missed calls and maximise sales, we’re here for you.

 Call us on 01732 617744 or drop us a line at [email protected].

WFH? There’s an app for that

WFH? There’s an app for that

Did having your team working from home open your eyes to a new way of life?

OK, it probably did for most of us.

Eating, sleeping, working and relaxing all in the same place was a little overwhelming at times. But for some of us, it worked just fine.

Some people really enjoyed working from home and the benefits it brought.

  • No more painful commute
  • No more distraction when you really didn’t need it
  • No more wasting money on over-priced coffee each day

If that’s the case, it stands to reason you’ve probably allowed some of your people to work from home on a more permanent basis.

But if you have, have you also factored in keeping in touch remotely?

You’re probably sick to death of Zoom by now. But it’s important to keep face-to-face communication going when someone works remotely.

It helps your team to feel connected, motivates employees, and helps them to not feel overlooked for projects, promotion and on other occasions.

We’d also highly recommend Microsoft Teams for making keeping in touch easy, making project work simple, and documents accessible.

If you’d like more information on the right apps to keep your team a team when they’re not all working together, get in touch.

Call us on 01732 617744 or drop us a line at [email protected] to arrange a Zoom/Teams meeting,