Microsoft Teams deserves a second chance

Microsoft Teams deserves a second chance

If you’ve tried Teams before for video calling but found it wasn’t for you, it might be time to give it another chance.

You see, Microsoft has been busy rolling out some impressive updates.

They’ll make your video meetings more productive, smoother, and easier than ever before.

We’re impressed. So we’ve created a short video to show you these changes and how your business can benefit from them.

Watch our short video now

 

Sorry we missed your call…

Sorry we missed your call…

Is that something your customers or prospects hear regularly from your team?  

If it is, then it’s likely that you’re missing out on sales and risking losing current customers, too.

As a customer, it’s frustrating to need to speak to someone and to be kept on hold or go to voicemail.

So, you should consider how your business deals with missed calls. And what you can do to ensure that it’s rare that a call goes unanswered.

The right phone system is a good place to start.

Many VoIP systems can now make calls come in on both the office phone and a mobile phone. So if you’re out of the office you can still take your calls as usual.

These systems also allow you to set up a voicemail to email notification, so that you are instantly alerted if you have a voicemail. 

And an audio recording of the message is sent to you too. This is another great solution for the times when you’re out of the office.

You could also consider setting up a call back request, for those times where you have several calls waiting, and you’d rather your customer didn’t have to stay on hold.  

Finally, it’s inevitable that you will miss calls from time to time. And if you’d rather not hire more staff just for this purpose, you could consider an external call handling service.  

They can receive your overflow calls, take a detailed message, and arrange a callback from a member of your team. 

If you’re looking for help with a phone system that can help reduce missed calls and maximise sales, we’re here for you.

 Call us on 01732 617744 or drop us a line at [email protected].

WFH? There’s an app for that

WFH? There’s an app for that

Did having your team working from home open your eyes to a new way of life?

OK, it probably did for most of us.

Eating, sleeping, working and relaxing all in the same place was a little overwhelming at times. But for some of us, it worked just fine.

Some people really enjoyed working from home and the benefits it brought.

  • No more painful commute
  • No more distraction when you really didn’t need it
  • No more wasting money on over-priced coffee each day

If that’s the case, it stands to reason you’ve probably allowed some of your people to work from home on a more permanent basis.

But if you have, have you also factored in keeping in touch remotely?

You’re probably sick to death of Zoom by now. But it’s important to keep face-to-face communication going when someone works remotely.

It helps your team to feel connected, motivates employees, and helps them to not feel overlooked for projects, promotion and on other occasions.

We’d also highly recommend Microsoft Teams for making keeping in touch easy, making project work simple, and documents accessible.

If you’d like more information on the right apps to keep your team a team when they’re not all working together, get in touch.

Call us on 01732 617744 or drop us a line at [email protected] to arrange a Zoom/Teams meeting,

**Newsflash** Sandra has the latest gossip

**Newsflash** Sandra has the latest gossip

We’ve all done it.

  • A quick check of the news when you’re putting off a dreaded task
  • Distracting yourself with a quick bit of surfing before you make that horrible phone call
  • Or… “I’ll just have a quick look on Facebook…” ????

Sometimes it helps us to take a few minutes to ourselves. To gear up for a job we really don’t want to do.

And that’s not a bad thing. So long as it’s only a few minutes.

It becomes a problem when you spend more time faffing, then you do “doing stuff”.

Can’t imagine you personally have this problem.

But maybe some of your staff do. Especially if they’re still working remotely, with all the distractions of home.

Now, we’re not advocates of micromanagement at all. Watching someone like a hawk all day rarely works in your favour.

But sometimes it’s good to have a plan to check exactly how much (or little) work is getting done in a day.

And that’s where monitoring your team’s computers can come in handy.

Do you suspect that Sandra spends more time checking her Facebook feed than she does checking on your clients? Switch on her monitoring and see for yourself.

It gives you proof of your suspicions. And something to raise privately with her, to ask her to make some changes.

Think of it less as Big Brother. And more like a business productivity tool.

But there are a lot of HR implications to consider. You have to be open with your team about usage monitoring, explain why you’re doing it, and not be seen to be targeting certain people.

So if this is something you’d find useful, my team can help get it set up for you – and talk you through how best to use it. Call us on 01732 617744 or drop us a line at [email protected].

Reconnecting…

Reconnecting…

It’s frustrating isn’t it?

You’re in the middle of a great video meeting, full of ideas, solutions and plans for the future, and then…

Reconnecting

appears as your colleague’s image goes blank.

????

A poor internet connection has been a pain for many people while they’ve been working from home.

What do we really expect? There are more people video calling, working online, streaming music, films and TV in their homes. All at the same time.

Things were never going to be working at optimum levels.

But it doesn’t help your productivity.

So what do you do if your team’s home connection isn’t what it should be? Especially for those who will be working from home as a more permanent option.

First, check what services are available in their location, and what the coverage of available providers is like. Are they with the best provider already, or would a move be beneficial?

Could your business subsidise their move to a faster internet service?

Next, look at their routers. Is there a better one available for the kind of work your business does?  Consider whether a range extender would solve any issues too.

It’s not always straightforward, but giving your people the right tools for the job is vital, right?

If you need any help or advice on upload and download speeds, providers, or any of this internet connectivity stuff, you know where we are.

Call us on 01732 617744 or drop us a line at [email protected].