Managed IT Support

No matter what your business size, our passionate team of experts are always on hand to cover your IT support needs.

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Proactive monitoring

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We become your team of IT experts and fully manage your critical business services. Proactive monitoring fixing problems before they can impact your business. As your strategic IT partner, we will manage your entire IT estate under a bespoke support plan so you can focus on your business.

Helpdesk

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We have invested in industry-leading sustems with an integrated suite of support tools which allow our helpdesk to track and monitor all service tickets giving an efficient response time. We don’t rest on our laurels and are constantly reporting on key metrics looking for areas of improvement.

Bespoke support plan

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Our IT support is tailored around your needs. We can offer 24/7 support where needed as well as making use of global partners to ensure you are covered no matter where or when you have the need.

We Maintain Your Systems So You Can Focus On Your Business

Let us look after your IT estate so you can focus on growing your business

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Device Repair & Troubleshooting

While it does not happen very often, hardware failure can come at the worst time. We have loan equipment on hand and have experience navigating the most efficient route when dealing with hardware vendors ensuring you are up and running as quickly as possible and back to running your business.

Hardware warranty

We would ensure that all critical hardware is covered by a manufacturers warranty. If the worst happens we can step in and deal with the manufacturer direct getting to the root of the problem and arranging any warranty work as quickly as possible.

Hardware components

The lifespan of computers is getting longer and longer. We can procure and install hardware components that bring the hardware up to date to meet the demands of current software programs.

New hardware

Sometimes when the life of a piece of hardware comes to the end we can help procure replacement hardware normally next business day ensuring you can keep working.

KPIS

How we are performing (last 28 days)

Service Desk Tickets Resolved

%

First response met

%

Customer retention

TESTIMONIALS

Don’t just take our word for it

Crosstek have been managing our IT installations for several years now. We find them to be friendly, helpful, proactive and flexible. IT is at the core of our business needs and Crosstek help us to ensure that any problems are resolved quickly, with minimal downtime and that a cost effective solution is identified.

Scott Parks

Director, Allen Dadswell Construction Consultants

Crosstek IT Ltd have been supplying us with IT Support since March 2002, during which time they have provided our business with excellent support. I can confidently recommend Crosstek IT as a solid and reliable supplier, and experts in their field.

Genna Haines

Facilities Manager, Vector Resourcing Ltd

We have been using Crosstek for support and sales for several years now and have found every aspect of their service to be exemplary. We’ve found them to be extremely flexible and have been very quick to respond and resolve any issues. Jon and Peter are great guys to work with and nothing is a problem, they are a pleasure to deal with. We have absolutely no hesitation in recommending Crosstek for all IT support.

Sandra Thomas

Office Manager, Intertoll Europe

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