Being reliably online 24/7 is critical to ensure you never miss out on a sales opportunity. When it comes to IT support for online retail clients, we make sure that…
- We’re forward-thinking
- Communication just works
- Security is a priority
No-one wants to think about bad things happening which is maybe why backups are often non-existent at worst, and poorly maintained at best. The majority of work we do implementing solid backup solutions or creating disaster recovery plans is after the horse has already bolted and a business has suffered serious downtime and data loss – but it’s so easily preventable!
With a cloud backup solution, you can have your entire server copied and sent securely to the cloud every three hours.
If you have a vast amount of data, there may be extra steps needed to ensure you have enough bandwidth for this, or it might be that a different solution is better for you. Where there’s a will, there’s a way – talk to us about options – don’t neglect your backups!
Laptops, PCs, tablets, keyboards, mice – things we all use for work on a daily basis without really thinking about it, but it’s important to us that we’re recommending the best IT equipment possible. While we’ll work with any machine, when we’re recommending and providing IT hardware, we mainly work with HP.
Why is this?
Well, not only is the equipment itself robust and trustworthy in our experience, over the years we’ve also built up a really good rapport with their support, which means in the event of an issue that needs us to contact them, it’s much likely to get fixed quicker than if we need to liaise with other providers.
Microsoft 365 and Email
Paragraph Microsoft 365 (formerly Office 365) is a selection of online services including email, cloud storage, and communication tools with the more traditional Microsoft apps like Word, Excel and Powerpoint.
As it’s such a comprehensive system, we only work with organisations who use Microsoft 365, or would like us to move them to it.
You can learn more here.
If you’re a small business, working with us is a great way to get all the benefits of having your own IT department at a fraction of the cost. As well as fixing issues as they arise, we can also advise you on systems that will stand the test of time as you grow, as well as looking after your security.
For businesses with multiple sites, and more complex IT needs, we offer step-by-step project planning when work is needed to have the potential to be disruptive, to keep work day disturbance to a minimum, as well as ensuring your systems are fit for purpose across the whole organisation.
We’ve got a really good relationship with clients who have IT Managers. In this instance we’re not here to take over the role of managing IT, we’re here to be a support, a backup, and a group of extra brains to bounce ideas around with if there’s an issue that’s proving itself to be a bit tricky.