Being reliably online 24/7 is critical to ensure you never miss out on a sales opportunity. When it comes to IT support for online retail clients, we make sure there’s enough bandwidth dedicated to keeping your shop window online.
You’ll also require a large amount of storage, sometimes this can cause problems with uploading data or backups if it’s too much data for a cloud solution to cope with on its own. Often we’ll recommend a blended solution of both online and physical server storage.
We know retail is hard work, and it means a lot of parts of your business need to work together to get your products from supplier to customer as quickly as possible. We have a range of communication solutions from VoIP telephone systems to Microsoft Teams, but we don’t just rush in and recommend, we get to know how you work before creating the best plan to suit your organisation from Accounts to Warehouse.
As an online retailer you need space to expand without regular major disruption. You need storage solutions that grow with you.
Communication that works
We manage communication tools to maintain high levels of customer service, and staff satisfaction – no more missed emails!
Security is a priority
Holding customer details is a huge responsibility, and we can offer solutions and strategies from training to multi-factor authentication (MFA), minimising the risk to sensitive data.
What Our Clients Say...
Quality of service
A big reason we’ve stayed so loyal is the quality of service that Crosstek provides. This allows us to lean heavily on them for IT Support. The uniformed setup Crosstek have provided allows us to have unhindered growth and concentrate on what we do best.
A big thank you for getting us set up with 365 and the rest of the improvements when you did. Jon and Peter in particular you sensibly pushed me quite hard to get on with it, although it always felt like friendly encouragement rather than anything else. Very glad of it now that we are all working from home and the communications are purring along.
We are a small family run business based in Tonbridge and have been using CrossTek IT for over 10 years now. We like the service that they offer as it is on a personal touch. They have become not just friends we do consider them part of the family. Often popping in just to make sure all our needs are being meet and even just for coffee and a chat. During this COVID 19 pandemic CrossTek IT have been absolutely amazing with making sure all our colleagues can work remotely from home and in the office (if needs be).
Pipers Business Centre
Hours of time saved
The Goody Bag Company has worked with Crosstek IT for well over 15 years and during this time, have received a first-class service. By using a specialist IT company, hours of time have been saved by using professionals that know their business well. As our business has grown, so too has the level of support we receive from Crosstek IT. Offering fast response times, excellent skills and support and coupled with a helpful and friendly manner, I would have no hesitation in recommending this Company to any new clients.
The Goody Bag Company
Speed and efficiency
Crosstek IT have been looking after our IT systems for the last five years and during that time have updated and improved our systems. When we have a problem they are always at the end of the phone or email to resolve our issues quickly – usually remotely, occasionally a site visit is required, but always ensuring we are up and running again in a very short space of time.
If you are looking for a reliable company to look after your IT requirements, we would have no hesitation in recommending them.
Gilbert Allen & Co
The team at Crosstek, over many years, have never failed us. True to form they have provided outstanding and immediate support during lockdown. Without their valuable expertise and willingness to go over and above the call of duty our practice would not have survived.
They come highly recommended.
The Restorative Dental Practice
Highest possible standards
I’ve always been looked after to the highest possible standard since I started the company 23 years ago. Jon and Peter have always been there when I needed them come what may and I’d recommend them wholeheartedly to anyone considering their services.