Being reliably online 24/7 is critical to ensure you never miss out on a sales opportunity. When it comes to IT support for online retail clients, we make sure that…
- We’re forward-thinking
- Communication just works
- Security is a priority
Technology touches nearly every aspect of our lives, which makes it all the more frustrating when it goes wrong.
IT might not be your thing, but it’s ours. We like solving the niggly problems and making sure the backups are all running. There’s also nothing more exciting to us than doing a fresh setup for a new starter.
Geeky? Yes. Taking the stress out of your work day? Also yes.
You can approve us to speak to vendors on your behalf, so you don’t have to liaise between the ‘IT people’ and the ‘Internet people’, and we make good use of monitoring tools, so often we fix problems before you even know they’re there. Magic!
We love coming out to see our customers, but we love making sure your problems are solved quickly and with minimal disruption even more. Working remotely whenever we can allows us to do this, really well.
It’s not just about efficiency though. Minimising unnecessary on-site visits also allows us to keep our pricing competitive which means you can make your IT budget go further – what’s not to love?
Where an on-site visit is unavoidable, the safety of you, your team, and our engineers is our top priority.
If you’re a small business, working with us is a great way to get all the benefits of having your own IT department at a fraction of the cost. As well as fixing issues as they arise, we can also advise you on systems that will stand the test of time as you grow, as well as looking after your security.
For businesses with multiple sites, and more complex IT needs, we offer step-by-step project planning when work is needed to have the potential to be disruptive, to keep work day disturbance to a minimum, as well as ensuring your systems are fit for purpose across the whole organisation.
We’ve got a really good relationship with clients who have IT Managers. In this instance we’re not here to take over the role of managing IT, we’re here to be a support, a backup, and a group of extra brains to bounce ideas around with if there’s an issue that’s proving itself to be a bit tricky.