How much does IT Support cost?

How much does IT Support cost?

When it comes to looking for managed IT services for your business, one of the biggest things to consider is the pricing. If you’re not technical, it can be quite hard to understand what exactly it is that you’re paying for, and to determine what benefits you’ll be getting.

It’s important to ensure the company you’re going to hire is able to meet your unique needs. Even if you aren’t technical so are unsure of the solutions you’re going to need, make sure you have a list of things that are frustrating with your current IT setup, as well as an idea of future growth, or anything you’d like to achieve for example, building in the ability for your entire team to work remotely.

Benefits of hiring a specialist company to look after your IT

Cost saving

Who doesn’t want to lower expenses to increase profitability where possible? A good IT company will help you lower operational expenses and control your IT spend. By working with someone closely and talking through what you’re looking to achieve and any pain points you’ve been experiencing in your day-to-day operations, they’ll recommend what to put in place to meet those needs, and your IT spend can all be rolled into an ongoing, predictable monthly payment with no surprises.

Depending on the provider, having your IT managed may mean you won’t incur expenses for things such as licensing, training, or emergency repairs. This turns your IT spend into an operational expense which makes it much easier to predict and budget for in the long term.

Although every business is unique and might require a more in-depth quote, if your IT needs are basic or you’re looking for a ballpark figure for ongoing IT support, you can use our pricing calculator to give yourself an idea.

Experienced professionals

If a service provider employs highly experienced and certified specialist professionals, you’ll be benefitting from the knowledge of an entire team at the end of the phone. It’s like having your very own in-house IT department without the headache or expense of recruitment. This will give you more time to focus on running your business, and less time dealing with frustrating IT niggles.

IT Support pricing according to workstations

The more workstations you have, the lower the cost per workstation. A business with 10 workstations may be required to pay more per workstation per month, than another business with 50 workstations due to economies of scale.

It’s also important to note that depending on the company, you might encounter different types of fees. As one example, you might find one fee covering hosted workstations and another for workstation support. Hosted workstations might cover the payment for the cloud space and resources used, while workstations support might be payment for any technical issues that may arise.

IT Support pricing based on servers

Costs will differ significantly for server support, depending on whether your business uses a cloud-hosted server or an on-premise server. On-premise servers need regular maintenance and updates while cloud server support is usually easier to manage making support much cheaper.

Pricing for network devices

Routers, Wi-Fi access points, and networks are the less-sexy-but-critical components of any IT setup. Whichever IT Company you’re talking to, ensure these are included in and covered by your support agreement. The cost of support for these varies depending on multiple factors including age, usage, and status.

The cover levels

Another aspect which will affect the cost of your IT is how much coverage you need. Some businesses will by their nature only need 9am-5pm support, while for others 24/7 support may be critical. If you need a high level of coverage then you can expect to pay a bit more that organisations who only need support during standard office hours.

Onsite & remote support

Are you going to need onsite visits, or do you only need remote support? In most cases, remote support is absolutely fine as most faults can be fixed without the need for an engineer to pay a visit.

If you do need onsite visits, your monthly price will be higher for a more comprehensive package. This is a good thing to look out for, a good IT company should advise you of the best options for your business and not just try to convince you to pay for extra features which you may not actually make good use of.

The Service Level Agreement (SLA)

If you require a faster response time, it’s likely that you’ll pay more for priority support. If you aren’t sure what your needs are in terms of response times, this should be easy for an expert to determine when they carry out an IT audit for you.

The number of sites

Many businesses have a HQ, and a number of satellite branches. The cost for IT support in these extra sites can often be lower, as their IT needs aren’t as extensive as that of the main hub at the headquarters.

Ad-Hoc support vs monthly fees

The two main ways you can pay for managed IT support, are ad-hoc support and a monthly retainer. Although ad-hoc support might seem cheaper, and often is in the short term, it can lead to a mis-matched IT network which could lead to security issues or cause more expense in the long run with big expenses like the replacing of hardware taking you completely by surprise. Ad-hoc support allows the fixing of problems, but rarely is there an opportunity for someone to take a good look at the bigger picture and how all of your IT works together.

One of the main reasons monthly packages are so popular is that they offer the support you need at a fixed cost to you. You’ll also have someone keeping an eye on the bigger picture of your business IT, there to suggest tweaks and changes to keep you up-to-date and your IT a tailor-made fit for your business.

The number of users and devices

Depending on whether you’re choosing ad-hoc or monthly support, the number of users or devices in your organization will change how much you’re paying for a support package. Some IT companies determine the number of users by looking at the number of workstations, others use the number of active email addresses.

When you’re looking at a managed IT agreement it’s also important to make sure any other devices you need support for are covered by the agreement such as tablets and phones.

The main elements of ongoing IT support

Network monitoring

This involves an engineer actively monitoring a company’s network to fix issues before you’re even aware of them, eliminating any potential downtime.

Data back-up

It’s important to make sure you’re covered if hard drives are damaged. Many back-up solutions have cloud computing options which means you can ensure your data is accessible no matter what.

Email filtering and archiving

Spam filters are incredibly necessary to help eliminate phishing threats keeping your business safe. This also includes things like a constant backup of emails.

Service desk support

This might also be known as the Help Desk. It’s where you can log your issues ready for an engineer to have a look at. Some companies might outsource their help desk to third parties while others are kept in-house, this is an important question to ask if you’re looking for support.


A firewall is an important part of your IT security. It’s a physical device that’s connected directly to an Ethernet port and they’re designed to filter out our block specific traffic so it doesn’t gain access to your network. Having ongoing support means you can have someone continually monitoring your firewall and making sure it’s doing its job to suit you.


Your antivirus is essential protection against malware and various computer viruses. It’s another crucial part of your security defenses, and it should be actively kept up-to-date to ensure you’re always protected as much as possible from updated threats.

Office software management

Some firms incorporate office management software to help digitize processes and streamline time during the workday for staff.

If you have absolutely no idea where to start, IT providers can help you by completing an audit of where you’re at currently, highlighting any potential risks when it comes to security or downtime, and then recommend the best course of action going forward.

 If you’d like us to take a look at your IT setup as it is at the moment, give us a call on 01732 617788 or drop us an email to [email protected]. Everyone is different, so we’ll make sure we’re recommending a service that suits you right down to the ground.

How much does IT Support cost?

How much does IT Support cost old?

If you are looking for managed IT services, one of the most critical considerations is the pricing of a service. In some cases, you may think the information you are reading from various sources about managed IT services is designed so that you purchase them from a given company.

  • the benefits of outsourcing your IT support
  • the many variables involved in working out the cost of IT support
  • if your setup is simple enough take a look at our pricing page for an indicative cost – PRICING
So how much does IT support cost?

Before we focus on helping you understand different models used in pricing services, we would like to highlight some of the benefits of hiring a company specializing in offering managed IT services.

One of the major benefits is that you’ll save a significant amount of money that could be lost due to data breaches. A 2017 report by IBM revealed that a single data breach could result in damages worth millions of euros, with the average loss per stolen record being over a hundred thousand euros.

Every organization would want to lower expenses to increase profitability. A managed IT service provider will help to lower operational expenses and control expenses. If you are ready for the services, outsourcing them only requires a small investment. All your IT needs can be rolled into an ongoing predictable monthly payment.

This means that the services are an operational expense and easier to predict and budget for. Other than switching away from capital expenditures, managed IT services can lower your IT expenditure significantly. For example, you’ll not incur money on things such as licensing, training, and emergency repairs.

Additionally, you can get reduced labour rates through managed services contracts, which translates to more savings. Service providers employ experienced and certified professionals to do the work. Hiring an outsourcing firm means hiring a team of experts who have the qualifications, certifications, and experience needed for the work. You’ll also get more time to focus on running your business.

IT Support Pricing According to Workstations

More workstations means lower pay. For example, if you need ten workstations to be serviced, you may be required to pay more money per month than another client with 50 workstations due to economies of scale.

Note that companies may have several types of fees. For example, you may find hosted workstations and workstations support cover fee. The former refers the payment for the space and resources used by a particular client while the latter is payment for the issues that may come up in your hosted workstation.

Pricing Based on Servers

Devices used in your firm that needs support for will affect the final expenses. For example, the support needed for cloud-hosted servers and on-premises servers is different hence the cost will also differ. As a result, service providers will have two different prices. You may notice a significant difference between the two services. Usually, cloud server support is easier to manage, and this makes it cheaper than when managing on-premises servers, which need regular maintenance and updates.

Pricing for Network Devices

Devices such as routers, Wi-Fi access points, and network switches are critical components of an IT setup. Therefore, make sure they are included in your support agreement. The expenses that service providers charge for network devices vary depending on a variety of factors, including age, usage, and status.

The Cover Levels

Another aspect that companies consider when pricing managed IT services is the type of coverage that a business needs. The needs vary from one business to another. If you need 24x7x365 cover, you’ll be required to pay more for the services than organizations that require cover only during office working hours.

Onsite & Remote Support

Another major consideration when determining the pricing of managed IT services is whether a client needs onsite visits and remote support. In most cases, remote support is sufficient as most faults can be solved without the need for a site visit.

If you need onsite visits, you’ll pay more money to get a comprehensive package. Professional support firms offer advice on the ideal options for a business and not just trying to sell extra features that may be unnecessary.

The Service Level Agreement

This will also affect the final quote for support. For example, a service provider will consider the response time and the resolution time to determine the amount of money you need to pay for your package. If you opt for a shorter response for your business, the total expenses will be higher. Experts can determine the required response times during an IT audit.

Pricing Based on the Number of Sites

Many businesses have been striving to gain a competitive edge over competitors by launching satellite branches over time. Usually, the expenses for multiple sites relatively lower per location. This is because the branches have few requirements to become operational, while the IT back-bone is located at the headquarters.

Ad-Hoc Support VS Monthly Fees

Ad-Hoc support and monthly retainer support are the two main ways you can pay for the services. The two methods vary in structure and pricing. Although the former may seem cheaper, as one pays for what they use, the overall expenses can exceed the amount of money you pay for monthly support.

One of the main reasons for the popularity of monthly packages is that they offer adequate support at a specified price. Unless there are significant changes in your business, the expenses shouldn’t change much. The ability of business owners to predict the expenses gives them peace of mind.

The Number of Devices and Users

Depending on the pricing model of your choice, the amount of devices or number of users in your firm will affect how much money you’ll pay for a package. Some service providers count workstations when determining the number of uses, while others use the number of the active email address. When it comes to counting devices, some organizations will add things such as tablets and phones.

Major Components of Managed IT Services
Network Monitoring

The service involves actively monitoring a company’s network to eliminate potential downtime proactively.

Data Back-Up

Usually, many back-up solutions have cloud computing options. This helps to ensure your data is available even if your hard drives are damaged.

E-mail Filtering and Archiving

This includes constant backing up of past emails and also using a spam filter to help in eliminating phishing threats.

24/7 Support

It is also known as the Help Desk. It is the call center for a managed service provider. The call centers may be outsourced by third parties while others are in house.


It is a physical device that’s connected directly to an Ethernet port. They are designed to block or filter out specific requests or traffic.


It’s one of the most popular forms of protection against malware and various computer viruses.

Office Software Management

A good example of the software is TAKE Office 365. Some firms incorporate office management software to help clients in digitizing various processes.

Finally, when you are looking for managed IT services, ensure that the company you are about to hire has solutions that can meet your unique needs. First, assess the structure and systems you have in place and determine what you need to improve. Focus on areas you think pose more risks. Needs for IT varies.

If you have no idea where to start, professional service providers can help you to take stock of your current situation, identify potential risks and opportunities, and recommend the best course of action. If you have questions about the pricing of various services, visit our pricing page for more information. We understand that needs for IT varies from one client to another and will offer customized services.