What is VoIP?


VoIP stands for Voice over Internet Protocol, and even if you’ve never heard of it, you’re probably using it on a regular basis without even realising. If you use services like Skype, Zoom, or Facetime then you’ve definitely used VoIP! But what’s the advantage of switching business telephone communications to a VoIP system? Here are our 5 reasons.


#1 VoIP doesn’t break the bank

Comparatively, the cost of installing a VoIP phone system and the cost you pay on an ongoing monthly basis is a whole lot less than you would pay for a traditional phone system.


#2 You can access your phone system from anywhere

As long as you have a stable, reliable internet connection, you can connect to your phone network from anywhere.


#3 A VoIP phone system grows with you

You might have a traditional phone system with 12 lines, but what happens when you want to add more members of staff? It’s both expensive and complex to add new lines. With VoIP, you can scale your system at the flick of a switch, expanding to accommodate new users.


#4 It’s flexible

VoIP systems are incredibly easy to programme. It’s possible to make groups at the drop of a hat. This means that when the phone rings, you can choose whose phone rings, in what order – excellent if you want to make sure that someone always answers the phone to customers, a great way to create, not just happy customers, but raving fans!

Are your hours changing for a public holiday? You can easily record a message to reflect this and have it added. Do you want any voicemails to be sent to a particular email inbox? When it comes to creating your perfect phone system – the possibilities are endless!

Not only is the programming flexible, but using VoIP gives you the opportunity to access your network from anywhere with a stable internet connection. You could have a physical phone extension at your desk, and then soft phones on your laptop and mobile so you can take it with you on the go – also an excellent solution if you’re having to work from home – which many are at the moment.


#5 Better call quality

Gone are the days when you need to hold one ear shut, whilst squinting to concentrate on what the person on the other end of the phone is saying. The nature of VoIP means improved quality of voice.

At Crosstek, we’re all about offering helpful, honest advice, so it would be remiss of us not to mention the downsides.

The biggest disadvantage to VoIP phone systems, is that you have to have a steady, reliable internet connection in order for them to work properly. A normal broadband connection is usually ok, but you need to make sure that it’s dedicated only to voice – otherwise a big email or a particularly large download using the same connection could negatively affect your call quality.

This is easily remedied though. For small businesses we usually recommend two separate connections to avoid this happening, but for larger organisations we recommend leased lines. We’ve written about those here if you’d like to learn more about what they are and how they work.

In conclusion, VoIP is a great option for most if not all businesses. The features and flexibility it gives, at a much lower price point than traditional systems makes it a great solution for everyone from start-up businesses who are looking to seriously compete in their market, to well-established large businesses who need an option which allows lots of users, and the ability to scale quickly.


If you’d like to know more, or would like to chat about how a VoIP system could be tailored to suit your business, who you gonna call? Crosstek! Book a time slot with us, we’ll be happy to take a look.