The rise of remote work has brought about many changes to the way businesses operate, and the field of IT support is no exception. With more and more employees working from home, IT support teams face new challenges and opportunities as they adapt to the new normal.
An increase in the need for remote IT support
One of the biggest impacts of remote work on IT support is the increased need for remote support and assistance. With employees working from home, IT support teams must be able to provide timely and effective support without being physically present. This often requires the use of remote access tools and technologies, such as remote desktop software and virtual private networks (VPNs), to access and troubleshoot remote systems.
Supporting a wide range of devices
Another impact of remote work on IT support is the need to support a wider range of devices and technology. With employees using their own devices, IT support teams must be prepared to support a variety of smartphones, laptops, and other devices, each with its own unique set of software and hardware configurations. This can be a challenge for IT support teams, who must be knowledgeable about a wide range of technologies and be able to troubleshoot issues quickly and effectively.
Shining a spotlight on IT security
Additionally, the rise of remote work has also led to an increased focus on cyber security. With employees accessing company systems and data from home, there is a real need for IT support teams who are vigilant about protecting against cyber threats such as malware, phishing attacks, and data breaches. This often requires the use of advanced security tools and technologies and ongoing training and education for employees to help them identify and avoid potential threats.
Overall, the impact of remote work on IT support has been significant, and IT support teams must be prepared to adapt and evolve to meet the changing needs of their organizations. By leveraging remote support tools and technologies, supporting a wide range of devices, and prioritising cybersecurity, IT support teams can effectively support remote workers and help their organizations thrive in the new normal.
If you’re working remotely, the best time to find great IT support was yesterday, but the second-best time is now. Please do get in touch for a chat, to find out how we can help you.
